Our standard delivery time is 5-7 business days for in-stock items within the continental US. For custom orders or international shipping, please allow 3-4 weeks. We provide real-time tracking information via email once your order ships. Delivery times may vary based on your location and product availability. For specific delivery estimates, please enter your zip code at checkout.

Yes, we offer professional assembly services for an additional fee. Our trained technicians will come to your home, carefully unpack your furniture, and assemble it according to manufacturer specifications. They’ll also remove all packaging materials and ensure everything is properly set up. The service fee varies based on the item complexity and your location. You can add this service during checkout.

We offer a 30-day return policy for unused items in their original packaging. Returns must be initiated within 30 days of delivery. Custom-made items are non-returnable. A 15% restocking fee may apply. We’ll provide a full refund minus shipping costs once we receive and inspect the returned items. For damaged items, please report within 48 hours of delivery with photos for immediate resolution.

Each piece requires specific care based on its material. For wooden furniture, use a soft, slightly damp cloth and avoid harsh chemicals. Upholstered items should be vacuumed regularly and spot-cleaned with appropriate fabric cleaners. Leather furniture needs special leather-specific products. Detailed care instructions come with each piece, and our customer service team can provide specific guidance for your items.

Yes, we partner with several financing providers to offer flexible payment options. You can choose from 0% APR for 6-12 months (subject to credit approval), or opt for our “Buy Now, Pay Later” program. All financing options are available at checkout, with instant approval decisions. Monthly payment amounts vary based on your purchase total and chosen payment term.

Yes, all HOMEIJU furniture comes with a comprehensive warranty. Our standard warranty covers manufacturing defects for 1 year, while premium collections have extended coverage up to 5 years. This includes frame integrity, hardware, and craftsmanship. Normal wear and tear, misuse, or improper care aren’t covered. Extended warranty options are available for purchase at checkout.

Yes, we ship to many international destinations. International shipping costs are calculated based on destination, package size, and weight. Additional customs fees, duties, or taxes may apply and are the responsibility of the recipient. International orders typically take 2-4 weeks for delivery. Contact our shipping department for specific country availability and rates.

Once your order ships, you’ll receive an email with tracking information. You can also track your order by logging into your HOMEIJU account or using the tracking number on our website. Our system provides real-time updates on your shipment’s location and estimated delivery date. For large items, our delivery team will contact you to schedule a convenient delivery window.

Yes, we offer price matching for identical items found at authorized retailers within 14 days of purchase. The competitor must have the item in stock, and the price must include all shipping and handling charges. Send us the competitor’s listing, and our team will verify and adjust your price accordingly. Some exclusions apply, including clearance items and limited-time offers.